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CASE STUDY: GARMIN

TRACKING TOWARDS SUCCESS WITH BRAND ADVOCATES

Armed with a tailored mix of brand advocates powered by BDS Connected Solutions, Garmin has been able to change perceptions of their brand and achieve sales success in the highly competitive fitness wearables category.

Meeting The Challenge

For over two decades, Garmin had been a household name, mainly known for their innovative navigation systems. However, as consumers began to turn away from separate GPS devices and instead relied on their smartphones, Garmin needed a new plan of attack to keep their brand top of mind. They realized that there was a large opportunity in fitness wearables due to a growing emphasis on healthy living among millennial consumers. However, changing ingrained consumer perceptions of the Garmin brand and driving sales for their new fitness products required a major boost on the ground at retail.

It All Started With The Holiday Season

Garmin first partnered with BDS Connected Solutions during the holiday season to increase brand and product awareness, influence perceptions, and drive sales in the fitness wearable and automotive categories. The BDS team worked with Garmin to develop a custom Assisted Sales Program with a heavy emphasis on recruiting on-brand talent and optimizing the coverage to achieve the biggest sales and mind share lift. While in-store, representatives engaged with consumers, demoed new products, and trained store associates on updated brand and product messaging, in addition to monitoring inventory levels.

Where We Are Now

Because their first holiday program with BDS was so successful, Garmin continued to work with BDS for subsequent holiday seasons, deploying additional teams of sales experts to stores. The partnership has since grown to a full-fledged annual dedicated program.

Big Wins For Garmin

  • Despite covering less than a third of all stores, locations that were covered by our team accounted for 44% of all Garmin sales.
  • Covered locations saw an average of 50% increase in sales ranking compared to uncovered stores.
  • The largest percentage increase by a covered store was 11,967%, jumping from rank 724 to rank 6.
  • 30,861 consumers came in looking for a competitor brand and our team influenced 39% of these consumers to considering Garmin instead.

I can’t believe the level of service we receive from BDS. They deliver on their commitments, and never shy away from the truth. BDS’ ability to recruit, train and engage on-brand reps that deliver tangible ROI is impressive.

— Sales Manager, National Accounts | Garmin

Results & Highlights
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Increase in sales for covered stores vs non-covered

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of customers influenced to choose Garmin over a competitor

Create Lasting Consumer
Impressions.

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