CASE STUDY: MICROSOFT + IoTRACE

PROVIDING IMMERSIVE SHOPPING EXPERIENCES WITH “ALWAYS ON” INTERACTIVE DISPLAYS

As Microsoft was searching for a solution to remotely manage demo devices throughout their global retail network, they partnered with BDS to provide them with the proper technology. With thousands of devices in retail stores across the world, Microsoft’s ultimate goal was to ensure their devices were always up and running to provide customers with exceptional retail experiences that lead to sales.

The Connected Solution

To stay connected with their devices, Microsoft implemented IoTrace™, BDS’ proprietary remote display management platform that provides an overview of the overall health of every device throughout each retail location. Microsoft has been able to monitor and control their devices from anywhere in the world, with the tap of a screen.

Adding Value Through Retail Shopping Experiences

Through the implementation of IoTrace™, Microsoft was able to reduce display downtime, increase sales, and operate more efficiently. With 176 units across America, Europe, and Asia incorporating the IoTrace™ technology, Microsoft is able to successfully identify, distribute, and automatically repair all screen and resolution issues, execute regular updates, and reboot devices to ensure a seamless experience for customers at retail.

The Ease of Automatic Content Updates

Through remote monitoring and management, Microsoft is able to automatically download content to all devices throughout the world. IoTrace™ takes screenshots of the content to provide visual verification that the correct content is up and running.

Optimize Everything, Operate Efficiently
0 %

Increase In Device and Displays

0 %

Display Uptime

0 %

Average Annual Cost for
Display Maintenance Decreased

0 %

Increase In Sales

Create Lasting Consumer
Impressions.

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