#TAP INTO MORE

EverythingReachServiceConversationsEngagementSalesInsights

Your customers deserve
more than a bot.
Start tapping into a better experience
with Tap-a-Tech^™.

Have Them Hooked At “Hello”.

Nothing beats the power of human connection. With Tap-a-Tech, it’s easier than ever before to instantly connect shoppers with helpful product experts over live video via your e-commerce site or in-store display. Meet the needs of shoppers everywhere they are — online, in the store, or on the go — with one tap.

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Delivering The Best Experience For These Partners

Get More Out Of Every Connection — Online And In Stores.

Influence sales any time, any place, any way using our powerful all-in-one combination of real product experts, immersive experiential environments, customized LIVE! 1:1 video settings, engaging on-demand content, and easy-to-install click-to-connect technology.

What The Consumer Enjoys.

Access online, in the store, or on the go from any device. No app needed.

What The Client Experiences.

Know the origin of the call, from product / category display pages to physical QR codes in the store.

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What The Consumer Enjoys.

Access online, in the store, or on the go from any device. No app needed.

What The Client Experiences.

Know the origin of the call, from product / category display pages to physical QR codes in the store.

What The Consumer Enjoys.

Easily see if an expert is available to speak with.

What The Client Experiences.

Configure expert availability based on hours of operation, peak website traffic times, or other custom situations.

What The Consumer Enjoys.

Tap or scan the QR code to connect with an expert instantly.

What The Client Experiences.

Install a widget in minutes on your website and / or place a QR code on the shelf in-store for instant connections.

What The Consumer Enjoys.

Not ready to talk to someone now? Schedule on your own time.

What The Client Experiences.

Scheduling feature adds demos and calls to the expert’s calendar during non-peak hours.

What The Consumer Enjoys.

Experience the product as if you’re there in person.

What The Client Experiences.

Showcase products and provide demos in a fully branded, video-powered, experiential studio.

What The Consumer Enjoys.

Gain helpful information to make purchase decisions easier.

What The Client Experiences.

Share links and resources during the call, including product information, how-to guides, video tutorials, and more.

What The Consumer Enjoys.

Know which products are available right now.

What The Client Experiences.

Integrate with your product catalog online so experts can see what’s in-stock and ready to ship.

What The Consumer Enjoys.

Check out on the spot.

What The Client Experiences.

Includes an add-to-cart feature with Cart ID for easy customer checkout.

What The Consumer Enjoys.

Receive better customer service online and help from associates in stores.

What The Client Experiences.

Experts can use downtime to create on-demand training content and videos for your team members.

What The Consumer Enjoys.

Share your satisfaction with the experience.

What The Client Experiences.

Launch post-call surveys within the platform to gain valuable real-time customer feedback.

Made For More Than Just Transactions.

Selling your product is one thing. Making sure it doesn’t come back is another. Help shoppers overcome choice paralysis, qualify their situations correctly, easily add must-haves to their shopping list, accessorize with the right products, reduce abandoned carts online and in the store, and ultimately minimize returns, all within one Tap-a-Tech video call.

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average online conversion rate

average accessory attachment rate

bigger baskets
on average

average customer satisfaction rating

A Solution That Speaks For Itself.

The value of demonstration, specifically for our premium products, goes a long way to ensuring a successful sell in, but the added benefit of making sure it doesn’t come back.

—De’Longhi

Both times I used it, it was clear, and we were able to communicate easily. Both employees were excellent!

—Anonymous Customer

What a great service! This was extremely helpful in making a decision as to which unit to purchase. Thanks!

—Anonymous Customer

This was amazing! Definitely sealed the deal. I’m ordering right now!

—Anonymous Customer

The innovation behind the creation of Tap-a-Tech offers a unique value add to a consumer that provides instore experience online.

—Anonymous Customer

Great digital solution from BDS Connected Solutions that replicates the traditional shopping experience via video with a simple tap of a screen.

—Anonymous Customer

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