Break Fix

Technical execution support that keeps your
high-tech interactive displays functioning in
all retail locations.

NEARLY 40% OF CONSUMERS MAKE PURCHASES IN A
RETAIL STORE, AT LEAST ONCE A WEEK.

Deliver On Your Brand Promise

Manage your retail presence and deliver on your brand promise by maintaining your interactive displays across all locations. Highly trained and equipped with the proper tools, our dedicated Break Fix team visits stores, services highly technical displays, troubleshoots any issues, and replaces parts as needed — all to ensure that your consumers have an exceptional shopping experience.

The Future is Interactive

As the sales floor continues to evolve into an interactive destination for consumers, retailers are struggling to maintain the integrity of complex displays. In retail environments, first impressions matter. For brands, it means ensuring your displays are fully functional in every location — so when your customers come in store, or when you have the opportunity to catch a shopper’s attention, you deliver a seamless experience.

Exceed Customer Expectations

In addition to in-market Break Fix support, BDS provides our clients with access to our nationwide Support Center — where we receive and troubleshoot inbound calls from any display location. Your retailers and our Break Fix technicians can call in from any location to receive on-the-spot troubleshooting support to repair issues immediately. If a new part is needed, technicians can request parts quickly through our Support Center’s automated shipping and parts replacement process.

Our dedicated training team develops custom training content and “in real life” videos to train our Break Fix Technicians on the ins and outs of each unique display. With the support of our Break Fix team, your interactive retail displays will be working properly, and always-on to not only meet but exceed shoppers’ expectations.

Break Fix Solutions by BDS

Your retail displays should be up and always running to provide consumers with an exceptional shopping experience. We’re built to ensure your displays are functioning properly at all times with our Break Fix solutions.

  • Display & In-Line Placement
  • Resets/Retrofits
  • Light Technical Support
  • Component Installations & Assembly
  • Continuity & Project Work

Projects That Directly Impact Bottom Line Sales

CategoryConsumer Goods

With BDS’ technical Break Fix ecosystem, a major U.S. retailer maintained interactive displays, while delivering on their brand promise.

RESULTS

  • 40+ Brands Supported
  • 9,950 Display Components Fixed Per Week
  • 94% Display Functionality
  • 46% Increase in Display Functionality Compared to Control Stores
  • 99% Visit Completion Rate

Nationwide Team of Break Fix Experts

BDS’ Break Fix Specialists are retail pros too. Our nationwide team leverages their relationships with store management, a deep understanding of retail operational guidelines, and their Break Fix expertise to manage all elements of your display within project scope and retailer compliance.

Proprietary Data Collection and Reporting

What’s measurable is manageable. Our proprietary software and reporting procedures ensure brand partners have access to real-time to data and updates from every store visit, so you always have a pulse on project completion and how your displays are performing.

Dedicated Point of Contact

Every Break Fix project is supported by a BDS Client Service Manager — a dedicated point of contact — who partners with your brand, retailer, and supply chain partners to ensure timely communication and response to program and project needs. The Client Service team is also responsible for driving program execution and communication among our field team.

Categories We Service

Our 35+ years of experience includes partnering with
brands across a variety of product categories and
retail channel teams.

Baby

Beauty

Grocery

Office
Supplies

Home
Improvement

Consumer
Electronics

Home
Appliances

Health &
Wellness

The BDS team spent many long months with a major U.S. retailer to develop a Break Fix category solution program. Touching 40+ vendor brands, the partnership we have with this retailer has resulted in amazing increases in each brand’s metrics.

— LISA NICHOLS, Senior Director of Client Services

Start Driving Shopper Engagement
With Displays That Deliver.

Get In Touch